11.08.2012

one-minute whine rule


Our CEO today said that he had implemented a one-minute whine rule in his office. If you want to come in and complain about interest rates or government regulation (these are the things that wear on an insurance executive's mind), he will be a compassionate listener...for one minute. Then, he says, we need to move on and deal with things.

I'm getting a stopwatch.

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